Refund policy

Return & Refund Policy

Effective Date: 12/22/2025

At Klover Moon, we take pride in providing high-quality haircare products. Please review our return and refund policy carefully before making a purchase.

Returns

Due to the nature of our products and for hygiene and safety reasons, all sales are final.

We do not accept returns or exchanges on:

Opened or used products
Haircare products that have been tampered with
Sale or promotional items

If an item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery to be eligible for a replacement or store credit.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us at support@klovermoon.com within 48 hours of delivery with:

Your order number
Clear photos of the item(s)
Photos of the shipping packaging

Once reviewed and approved, we will issue:

A replacement, or
Store credit, at our discretion

Refunds

Refunds are only issued in the following cases:

The item was confirmed damaged or defective upon arrival
The incorrect item was sent and replacement is unavailable

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping Costs

Original shipping charges are non-refundable
Customers are responsible for shipping costs unless the error was on our part

Order Issues & Address Errors

Klover Moon is not responsible for:

Delays caused by carriers
Incorrect or incomplete shipping addresses
Packages marked as delivered by the carrier

Please double-check your shipping information before completing your purchase.

Allergy & Sensitivity Disclaimer

We strongly recommend reviewing our ingredient lists before purchasing. Klover Moon is not responsible for allergic reactions or sensitivities. Results may vary by individual.